All orders made by 3pm are processed within 3 business days. 

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Delivery is sent by Royal Mail and should arrive within 3 days. Get in touch with us if you require an item sooner and we can look at different delivery options for you. 

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Please note that we are currently only able to deliver to the UK. 

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We use eco-friendly packaging for all orders. 

Refund requests must be made within 14 days after receipt of your goods. 

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In instances that you are dissatisfied with your purchase, please contact us to discuss whether a return or replacement is required, this can be done by emailing our.northern.hound@gmail.com or by contacting us using the contact form on our website.

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For any returns, you will be required to pack the items and return them via your local post office, with any necessary postage costs being paid by yourself. 

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